Know ATS Score
CV/Résumé Score
  • Expertini Resume Scoring: Our Semantic Matching Algorithm evaluates your CV/Résumé before you apply for this job role: Technical Support Manager.
Poland Jobs Expertini

Urgent! Technical Support Manager Job Opening In Kraków – Now Hiring WM Reply

Technical Support Manager



Job description

Job description

Job Title:  Technical Support Manager

Location: Hybrid working – Based in Kraków with the flexibility to work remotely.

Help empower millions to achieve more by joining a world-class Microsoft consultancy.

WM Reply are a global award-winning Microsoft consultancy.

We work with the biggest names across all industries from Dyson to Sky and the Co-op Group.

Our mission is to empower people to achieve more through technology.

Specifically, we focus on Microsoft 365 and improving the employee experience through tools like Teams, Power Platform and SharePoint.

WM are part of the 9,000 strong Reply group with offices in London (HQ), Chester, Manchester, Milan, Frankfurt, Kraków, Chicago, and Auckland.

Across all locations we believe WM has a very special culture – one that treasures the unique, breeds entrepreneurship and celebrates the geek.

We are seeking a Technical Support Manager to lead and grow our fantastic team in Kraków.

This role requires a combination of management skills, hands-on technical expertise to support our clients with Modern Workplace (M365 & SharePoint) solutions, and the ability to identify and lead projects that enhance the overall support offering.

Requirements

  • Lead, Own and Grow the Technical Support Team
  • Provide B2B Support for SharePoint/M365 Apps
  • Identify and implement projects aimed at improving IT support processes
  • Manage contracts and service-level agreements with clients
  • Triaging queries using Zendesk ticket system
  • Liaising with developers on technical queries
  • Managing and prioritising all support requests against SLAs
  • Support WM team internally including inventory management
  • Skills/Experience required 

  • Experience working in a technical consultancy/agency
  • Excellent SharePoint/M365/ Azure AD product knowledge required
  • M365/SharePoint/ Azure AD Technical Support experience
  • Contract & Account Management
  • Excellent communication skills in English & Polish.

  • Bachelor's Degree in an IT-based Subject
  • In our annual employee survey, employees rated their overall satisfaction at a 6.4/7 on average.

    But why do people love it here?

  • Our people are our most valued asset so keeping them happy is a priority.

    We promote from within as default, support people when the times are hard, and celebrate hard when times are good.
  • Innovation is treasured and celebrated.

    With experts across the full stack of Microsoft technology, there’s always something to learn or new to try out.
  • We are social by design – with hybrid working enabled across all our roles you can expect plenty of working from home but enjoy regular visits to spend time with your delightful colleagues.
  • We’re very proud of the diversity at WM Reply.

    For example, 40% of our staff are female which is double the industry standard.

    Representation goes from junior roles all the way to the top including our CEO and Founder.

    But we recognize we can do better so we’re always interested to hear from candidates from different walks of life.

    Hear what our staff have to say about diversity and inclusion.
  • Company Culture

    Check out this video to get a better idea of our company culture!


    Required Skill Profession

    Computer Occupations



    Your Complete Job Search Toolkit

    ✨ Smart • Intelligent • Private • Secure

    Start Using Our Tools

    Join thousands of professionals who've advanced their careers with our platform

    Rate or Report This Job
    If you feel this job is inaccurate or spam kindly report to us using below form.
    Please Note: This is NOT a job application form.


      Unlock Your Technical Support Potential: Insight & Career Growth Guide


    • Real-time Technical Support Jobs Trends in Kraków, Poland (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for Technical Support in Kraków, Poland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 1481 jobs in Poland and 168 jobs in Kraków. This comprehensive analysis highlights market share and opportunities for professionals in Technical Support roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

    • Are You Looking for Technical Support Manager Job?

      Great news! is currently hiring and seeking a Technical Support Manager to join their team. Feel free to download the job details.

      Wait no longer! Are you also interested in exploring similar jobs? Search now: .

    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at WM Reply adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Poland laws and regulations
    • What Is the Average Salary Range for Technical Support Manager Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Kraków. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

    • What Are the Key Qualifications for Technical Support Manager?

      Key qualifications for Technical Support Manager typically include Computer Occupations and a list of qualifications and expertise as mentioned in the job specification. Be sure to check the specific job listing for detailed requirements and qualifications.

    • How Can I Improve My Chances of Getting Hired for Technical Support Manager?

      To improve your chances of getting hired for Technical Support Manager, consider enhancing your skills. Check your CV/Résumé Score with our free Tool. We have an in-built Resume Scoring tool that gives you the matching score for each job based on your CV/Résumé once it is uploaded. This can help you align your CV/Résumé according to the job requirements and enhance your skills if needed.

    • Interview Tips for Technical Support Manager Job Success
      WM Reply interview tips for Technical Support Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the WM Reply's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
      • Be Positive: Focus on your strengths and accomplishments.
      • Body Language: Maintain good posture, avoid fidgeting, and make eye contact.
      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your Technical Support Manager interview at WM Reply, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the WM Reply's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

    • How to Set Up Job Alerts for Technical Support Manager Positions

      Setting up job alerts for Technical Support Manager is easy with Poland Jobs Expertini. Simply visit our job alerts page here, enter your preferred job title and location, and choose how often you want to receive notifications. You'll get the latest job openings sent directly to your email for FREE!