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Technical Support Professional Job Opening In Krakow – Now Hiring IBM


Job description

**Introduction**

The Support team is a critical part of our service delivery organization, directly responsible for handling customer issues, escalating as necessary, and ensuring our customers have a best-in-class experience with our products and services.

**Your role and responsibilities**

* Diagnosing and resolving issues encountered by our customers

* Providing education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occur

* Contributing to the end-to-end quality of the product by verifying fixes and advocating for improvements

* Working with the broader engineering team to deliver critical functionality necessary for the success of our customers

* Coordinating and managing customer contact for critical product issues

* Participating in an on-call support rotation, which necessitates the need to work weekends on a shared and recurring basis with the team

**Required technical and professional expertise**

* Computer Science background or equivalent practical experience

* Linux administration skills

* JVM knowledge

* Programming/scripting with either Unix Shell scripts, Python, or Java

* Knowledge of networking concepts (TCP/IP, DNS, etc.) and the ability to troubleshoot complex networking issues in a Linux environment

**Preferred technical and professional experience**

Setup/configuration/troubleshooting experience in three or more of the following areas:

* Hadoop core, HBase, HIVE, CDH, HDP


*


Kafka and/or Spark

*


Major cloud platforms (Azure, GCP, and AWS) * Containers (Docker, Kubernetes, AWS EKS)

* Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos, SAML, LDAP, and SSL)

* Enterprise relational databases (Oracle, MySQL, PostgreSQL, SQL Server)

* Snowflake


* MongoDB

IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.

IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Required Skill Profession

Other General


  • Job Details

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Unlock Your Technical Support Potential: Insight & Career Growth Guide


Real-time Technical Support Jobs Trends (Graphical Representation)

Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph here. Uncover the dynamic job market trends for Technical Support in Krakow, Poland, highlighting market share and opportunities for professionals in Technical Support roles.

1433 Jobs in Poland
1433
68 Jobs in Krakow
68
Download Technical Support Jobs Trends in Krakow and Poland

Are You Looking for Technical Support Professional Job?

Great news! is currently hiring and seeking a Technical Support Professional to join their team. Feel free to download the job details.

Wait no longer! Are you also interested in exploring similar jobs? Search now: .

The Work Culture

An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at IBM adheres to the cultural norms as outlined by Expertini.

The fundamental ethical values are:

1. Independence

2. Loyalty

3. Impartiapty

4. Integrity

5. Accountabipty

6. Respect for human rights

7. Obeying Poland laws and regulations

What Is the Average Salary Range for Technical Support Professional Positions?

The average salary range for a varies, but the pay scale is rated "Standard" in Krakow. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

What Are the Key Qualifications for Technical Support Professional?

Key qualifications for Technical Support Professional typically include Other General and a list of qualifications and expertise as mentioned in the job specification. The generic skills are mostly outlined by the . Be sure to check the specific job listing for detailed requirements and qualifications.

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Interview Tips for Technical Support Professional Job Success

IBM interview tips for Technical Support Professional

Here are some tips to help you prepare for and ace your Technical Support Professional job interview:

Before the Interview:

Research: Learn about the IBM's mission, values, products, and the specific job requirements and get further information about

Other Openings

Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.

Dress Professionally: Choose attire appropriate for the company culture.

Prepare Questions: Show your interest by having thoughtful questions for the interviewer.

Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.

During the Interview:

Be Punctual: Arrive on time to demonstrate professionalism and respect.

Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.

Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.

Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.

Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.

Follow Up: Send a thank-you email to the interviewer within 24 hours.

Additional Tips:

Be Yourself: Let your personality shine through while maintaining professionalism.

Be Honest: Don't exaggerate your skills or experience.

Be Positive: Focus on your strengths and accomplishments.

Body Language: Maintain good posture, avoid fidgeting, and make eye contact.

Turn Off Phone: Avoid distractions during the interview.

Final Thought:

To prepare for your Technical Support Professional interview at IBM, research the company, understand the job requirements, and practice common interview questions.

Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the IBM's products or services and be prepared to discuss how you can contribute to their success.

By following these tips, you can increase your chances of making a positive impression and landing the job!

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