Job description
**Introduction**
The Support team is a critical part of our service delivery organization, directly responsible for handling customer issues, escalating as necessary, and ensuring our customers have a best-in-class experience with our products and services.
**Your role and responsibilities**
* Diagnosing and resolving issues encountered by our customers
* Providing education and guidance on configuring and working with IBM StreamSets products to prevent problems before they occur
* Contributing to the end-to-end quality of the product by verifying fixes and advocating for improvements
* Working with the broader engineering team to deliver critical functionality necessary for the success of our customers
* Coordinating and managing customer contact for critical product issues
* Participating in an on-call support rotation, which necessitates the need to work weekends on a shared and recurring basis with the team
**Required technical and professional expertise**
* Computer Science background or equivalent practical experience
* Linux administration skills
* JVM knowledge
* Programming/scripting with either Unix Shell scripts, Python, or Java
* Knowledge of networking concepts (TCP/IP, DNS, etc.) and the ability to troubleshoot complex networking issues in a Linux environment
**Preferred technical and professional experience**
Setup/configuration/troubleshooting experience in three or more of the following areas:
* Hadoop core, HBase, HIVE, CDH, HDP
*
Kafka and/or Spark
*
Major cloud platforms (Azure, GCP, and AWS) * Containers (Docker, Kubernetes, AWS EKS)
* Practical implementation experience with authentication/authorization protocols (setup and configuration of Kerberos, SAML, LDAP, and SSL)
* Enterprise relational databases (Oracle, MySQL, PostgreSQL, SQL Server)
* Snowflake
* MongoDB
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics.
IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Required Skill Profession
Other General