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Urgent! [MSO] Delivery Manager/Service Manager Job Opening In Warsaw – Now Hiring Software Mind

[MSO] Delivery Manager/Service Manager



Job description

[MSO] Delivery Manager/Service Manager

  • Full-time
  • Company Description

    Software Mind develops solutions that make an impact for companies around the globe.

    Tech giants & unicorns, transformative projects, emerging technologies and limitless opportunities – these are a few words that describe an average day for us.

    Building cross-functional engineering teams that take ownership and crave more means we’re always on the lookout for talented people who bring passion and creativity to every project.

    Our culture embraces openness, acts with respect, shows grit & guts and combines employment with enjoyment.

    Job Description

    Project - the aim you'll have
    As a Delivery Manager, you’ll be responsible for delivering solutions to one of our key clients, where we provide both project-based implementations and managed services in the Public Cloud domain.

    Your daily responsibilities will include understanding client needs, proposing and overseeing the best solutions, and managing the team to ensure successful delivery and ongoing value.



    Position - how you'll contribute

  • Building and maintaining collaborative relationships with key clients
  • Monitoring fixed project scope and ensuring effective client communication
  • Managing monthly settlements with clients and team members
  • Overseeing project resource allocation and utilization
  • Leading recruitment, onboarding, and offboarding processes
  • Ensuring adherence to SLA agreements, monitoring service quality, and implementing ITIL-based best practices in Managed Services contexts
  • Formal handling of contracts and clauses that are the basis for cooperation with clients
  • Qualifications

    Expectations - the experience you need

  • More than 5 years of experience in a similar managerial position
  • Commercial experience in managing, influencing, and measuring team performance in a global multinational environment
  • Experience in monitoring and ensuring the margin and profitability of projects
  • Practical knowledge of ITIL processes, SLA management, and operational excellence in Managed Services
  • Fluent English and Polish both written and spoken
  • Understanding of cloud computing platforms
  • Additional skills – the edge you have

  • Strong client relationship management skills
  • Additional Information

    Our offer – professional development, personal growth:

  • Flexible employment and remote work
  • International projects with leading global clients 
  • International business trips
  • Non-corporate atmosphere 
  • Language classes 
  • Internal & external training 
  • Private healthcare and insurance
  • Multisport card 
  • Well-being initiatives 
  • Position at: Software Mind Poland
  • Additional skills – the edge you have

  • ServiceNow certifications such as Certified Application Developer, Certified Implementation Specialist (ITSM or CSM).
  • Knowledge of ITOM as a secondary or “nice-to-have” skill.

  • Required Skill Profession

    Operations Specialties Managers



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      Unlock Your MSO Delivery Potential: Insight & Career Growth Guide


    • Real-time MSO Delivery Jobs Trends in Warsaw, Poland (Graphical Representation)

      Explore profound insights with Expertini's real-time, in-depth analysis, showcased through the graph below. This graph displays the job market trends for MSO Delivery in Warsaw, Poland using a bar chart to represent the number of jobs available and a trend line to illustrate the trend over time. Specifically, the graph shows 280 jobs in Poland and 93 jobs in Warsaw. This comprehensive analysis highlights market share and opportunities for professionals in MSO Delivery roles. These dynamic trends provide a better understanding of the job market landscape in these regions.

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    • The Work Culture

      An organization's rules and standards set how people should be treated in the office and how different situations should be handled. The work culture at Software Mind adheres to the cultural norms as outlined by Expertini.

      The fundamental ethical values are:
      • 1. Independence
      • 2. Loyalty
      • 3. Impartiality
      • 4. Integrity
      • 5. Accountability
      • 6. Respect for human rights
      • 7. Obeying Poland laws and regulations
    • What Is the Average Salary Range for [MSO] Delivery Manager/Service Manager Positions?

      The average salary range for a varies, but the pay scale is rated "Standard" in Warsaw. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively. We advise reading the full job specification before proceeding with the application to understand the salary package.

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    • Interview Tips for [MSO] Delivery Manager/Service Manager Job Success
      Software Mind interview tips for [MSO] Delivery Manager/Service Manager

      Here are some tips to help you prepare for and ace your job interview:

      Before the Interview:
      • Research: Learn about the Software Mind's mission, values, products, and the specific job requirements and get further information about
      • Other Openings
      • Practice: Prepare answers to common interview questions and rehearse using the STAR method (Situation, Task, Action, Result) to showcase your skills and experiences.
      • Dress Professionally: Choose attire appropriate for the company culture.
      • Prepare Questions: Show your interest by having thoughtful questions for the interviewer.
      • Plan Your Commute: Allow ample time to arrive on time and avoid feeling rushed.
      During the Interview:
      • Be Punctual: Arrive on time to demonstrate professionalism and respect.
      • Make a Great First Impression: Greet the interviewer with a handshake, smile, and eye contact.
      • Confidence and Enthusiasm: Project a positive attitude and show your genuine interest in the opportunity.
      • Answer Thoughtfully: Listen carefully, take a moment to formulate clear and concise responses. Highlight relevant skills and experiences using the STAR method.
      • Ask Prepared Questions: Demonstrate curiosity and engagement with the role and company.
      • Follow Up: Send a thank-you email to the interviewer within 24 hours.
      Additional Tips:
      • Be Yourself: Let your personality shine through while maintaining professionalism.
      • Be Honest: Don't exaggerate your skills or experience.
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      • Turn Off Phone: Avoid distractions during the interview.
      Final Thought:

      To prepare for your [MSO] Delivery Manager/Service Manager interview at Software Mind, research the company, understand the job requirements, and practice common interview questions.

      Highlight your leadership skills, achievements, and strategic thinking abilities. Be prepared to discuss your experience with HR, including your approach to meeting targets as a team player. Additionally, review the Software Mind's products or services and be prepared to discuss how you can contribute to their success.

      By following these tips, you can increase your chances of making a positive impression and landing the job!

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