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About Alcon:
At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.
Key Responsibilities:
Product Strategy and Roadmap: Develop and maintain a comprehensive product strategy and roadmap for IT Operations Management solutions within the ServiceNow platform, aligning with business objectives and IT goals.
Stakeholder Collaboration: Work closely with cross-functional teams, including IT operations, infrastructure, security, and service management, to gather requirements, prioritize features, and ensure alignment with business needs.
Requirement Gathering and Analysis: Conduct detailed analysis of business and technical requirements, translating them into actionable user stories, acceptance criteria, and product features.
Product Backlog Management: Own and prioritize the product backlog, ensuring that it reflects the most valuable features and enhancements based on input from stakeholders, market trends, and user feedback.
Release Planning and Execution: Plan and coordinate releases of ITOM solutions within the ServiceNow platform, working closely with development teams, scrum masters, and other stakeholders to deliver high-quality releases on schedule.
CMDB Health Governance: Develop CMDB health KPI’s, drive CDMB data quality working closely with service line owners and conduct monthly governance meetings.
Service Modeling: Understand service modeling principles, drive application/service onboarding and act as subject matter expert.
Continuous Improvement: Monitor key performance indicators (KPIs), gather feedback from users, and conduct regular retrospectives to identify opportunities for continuous improvement and optimization of ITOM solutions.
Discovery: Provide direction and overall governance for Discovery working closely with Discovery team.
Event Management: Own Event Management process. Identify opportunities for continuous improvement. Expand the scope of Event Management from Logic Monitor to other monitoring solutions such as Juniper Mist, vCenter and Dynatrace
What you will bring to Alcon:
Education : Bachelor’s degree in Computer Science, Information Technology, or combination of education & experience required.
Experience :
7+ years of experience in IT operations , with a focus on IT service management, infrastructure management, or related areas.
3+ years of experience as a product owner or product manager, with a track record of successfully delivering complex IT solutions.
Strong understanding of IT operations management principles and practices, including but not limited to
Discovery
CMDB
Event Management
CSDM
Service Graph Connectors
Service Mapping
Experience working with the ServiceNow platform, particularly in the IT Operations Management (ITOM) module .
Integrations between key applications and ServiceNow ITOM
Strong analytical and problem-solving skills, with a focus on driving business value through technology solutions.
Understanding of the medical device and/or contact lens industry, working in validated environment covering CSA+, GxP and SOX relevant processes is an advantage.
Excellent communication skills, with the ability to effectively engage with stakeholders at all levels of the organization.
Strong analytical and problem-solving skills, with a focus on driving business value through technology solutions.
Certified Scrum Product Owner (CSPO) or similar certification preferred.
ITOM Certified Implementation specialist certification is preferred.
Fluent in English - spoken and written. Additional language preferred.
HOW YOU CAN THRIVE AT ALCON:
Very competitive salary level with flexible contract options.
Market-leading performance based annual bonus.
Attractive package of benefits.
Possibility to grow your own team and introduce engineering best practices.
Opportunity to work in a high paced agile environment and the chance to work with people who are passionate of delivering outcomes and a culture of simplification and ownership.
Flexible working hours and hybrid work model.
Great News! We've discovered an exciting live job opportunity for a ServiceNow ITOM Lead position in Warsaw. This job is currently open for hiring/recruiting by PL18 Alcon Polska Sp. z o.o. Company, exclusively for you at Poland Jobs Expertini. Feel free to download the job details here.
Explore the current trends for ServiceNow ITOM Lead jobs in Warsaw and Poland at Expertini. The following graph provides insights into the job market dynamics.
The work culture at PL18 Alcon Polska Sp. z o.o. Company must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs PL18 Alcon Polska Sp. z o.o. Company and also by visiting their official website through Google.
The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Poland, particularly within Warsaw. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Warsaw's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Warsaw, additional details can be found on Warsaw Wikipedia.
Yes, we found live job(s) for PL18 Alcon Polska Sp. z o.o. Company in Warsaw.
ServiceNow ITOM Lead jobs are available in Poland.
Exploring the cost of living in Warsaw. At Expertini.Com for Warsaw , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
The average salary range for ServiceNow ITOM Lead in Warsaw varies, but the standard pay scale is rated "Standard" in Warsaw. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
To apply for a job at PL18 Alcon Polska Sp. z o.o. Company follow the application process following the "Apply Now" button at Poland Jobs Expertini and also you can visit PL18 Alcon Polska Sp. z o.o. Company official career page and follow their application process.
Key qualifications for ServiceNow ITOM Lead typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
You can set up job alerts for ServiceNow ITOM Lead in Warsaw by creating a free job alerts on Poland Jobs Expertini. Our Ai system will automatically notify you when new job listings matching your criteria become available.
Benefits for ServiceNow ITOM Lead positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for ServiceNow ITOM Lead on Poland Jobs Expertini.
To improve your chances of getting hired for ServiceNow ITOM Lead, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Poland Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.
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