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Poland Jobs Expertini

Team Manager Job in Poland Recruiting by Alorica

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Team Manager

🔖 Full Time

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KEY JOB RESPONSIBLITIES:

Direct involvement in the Recruitment, selection, induction training and ongoing skills development for all his/her team, ensuring we are able to attract and retain the very best talent.

Overall management of staffing planning and all workforce management related tasks within the team. Allocates correct amount of employees and skills according to trend and volume analysis.

Draws up, informs, keeps and publishes the daily allocation schedule and effected yearly holiday planning, volume trend evolutions, and other absenteeism like sickness trends.

Manages, leads, develops, motivates and coaches on a daily basis a team with an eye on the achievement of a maximum productivity and quality in the service.

Continually review and monitor work performance of all associates against agreed KPI’s, instigating appropriate corrective action, using performance management tools, to manage any shortfall.

Undertake performance reviews and 1:1 monthly meetings with each team member, ensuring objectives are continuously reviewed and linked to business KPI’s.

Ensure team members are recognized and rewarded for outstanding achievements/performance in line with company mission and values.

Training and development of people, through a variety of different learning methods including mentoring and coaching.

Initiates team meetings, discussions and other activities as required in order to improve the quality of the operation.

Keeps the Operations Manager informed about the day-to-day operations of the project (main indicators and trends), and where necessary places urgent focus on issues that are at variance with norms and on problem situations.

Supports (Senior) Operations Manager in identifying areas of improvement in order to reduce cost, increase quality and/or reduce risk.

Provide clear direction and guidance to ensure consistent achievement of key performance metrics.

Facilitate a culture of open and honest 2-way communication, ensuring key messages are cascaded to all team members, encouraging feedback and sharing of ideas and best practice.

Build an environment which supports the spirit of teamwork, where associates are committed and loyal.

Continuously monitor calls, either via side by side or remote monitoring, across a sample of transaction types, ensuring performance metrics are consistently achieved.

Ensure accurate and timely communication of any client/campaign issues to the Operations Manager and operations management Senior. Staff.

Ensure appropriate actions are taken to improve client satisfaction survey scores.

Each Team Leader is able to assume the management of another team when other Team Leader’s is absent or when shift patterns or other operational reasons dictate the need.

REQUIREMENTS

Proven previous experience in client management in a customer service or call center environment.

Proven previous experience in team management (active or stand in) in a customer service or call center environment.

Proficiency in English language.

Strong knowledge of contact center operations.

Basic understanding of financial reports and forecasting.

Ability to analyze processes and develop valid solutions to resolve issues at hand.

Ability to address all concerns in a consistent and fair manner.

Excellent grasp of our business’ specifics as well as our project’s ones - both technically and procedurally.

Ability to multitask with ease and handle various requests via different sources simultaneously.

Possessing the skills to bring out the best in others to achieve maximum performance.

Ability to prioritize and organize work in a multitasked environment.

Ability to maintain the highest level of confidentiality.

Proficient personal computer skills including Microsoft Office.

Excellent interpersonal, written, and oral communication skills.

Excellent presentation skills.

Excellent judgment, reasoning, and problem-solving skills

WHY JOIN ALORICA?

We Offer So Much More Than a Paycheck

Competitive salary

Additional health insurance (incl. dental care)

Group insurance

Wellbeing platform

But that’s just the start: here are a few more reasons to consider Alorica.

Career development opportunities

Extensive training programs

Access to top notch technologies and best practices

Excellent working environment

Company events

Apply Now

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Are You Looking for a Team Manager job in Poland?

Great News! We've discovered an exciting live job opportunity for a Team Manager position in Poland. This job is currently open for hiring/recruiting by Alorica, exclusively for you at Poland Jobs Expertini. Feel free to download the job details here.
What is the Team Manager Jobs Trends in Poland and Poland?

Explore the current trends for Team Manager jobs in Poland and Poland at Expertini. The following graph provides insights into the job market dynamics.
What is the work culture like at Alorica?

The work culture at Alorica must adhere to the Ethics of Work Culture as described in the Ethical framework of the UN Charter. You can gain more insights into their local workplace environment by exploring their jobs Alorica and also by visiting their official website through Google.
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The World Cities Report 2020 sheds light on the intrinsic value of sustainable urbanization in Poland, particularly within Poland. It explores this value from economic, social, and environmental angles, encompassing the intangible aspects that contribute to Poland's distinct character. Moreover, the report delves into the role of innovation and technology, the responsibilities of local governments, targeted investments, and the effective implementation of the New Urban Agenda in promoting sustainable urbanization globally. For a deeper dive into population growth trends and diversity in Poland, additional details can be found on Poland Wikipedia.
Is Alorica hiring in Poland?

Yes, we found live job(s) for Alorica in Poland.
Are there any jobs for Team Manager in Poland?

Team Manager jobs are available in Poland.
Curious about the cost of living in Poland compared to other cities in Poland? Uncover the details!

Exploring the cost of living in Poland. At Expertini.Com for Poland , we gauge it based on the percentage of earnings to living costs, typically ranging from 33% to 65% of your monthly income. This analysis empowers you to make informed decisions about your financial planning and lifestyle. Additionally, we recommend consulting with locals before making any moves to a new town.
What is the average salary range for Team Manager in Poland?

The average salary range for Team Manager in Poland varies, but the standard pay scale is rated "Standard" in Poland. Salary levels may vary depending on your industry, experience, and skills. It's essential to research and negotiate effectively.
How can I apply for a job at Alorica?

To apply for a job at Alorica follow the application process following the "Apply Now" button at Poland Jobs Expertini and also you can visit Alorica official career page and follow their application process.
What are the key qualifications for Team Manager?

Key qualifications for Team Manager typically include a list of qualifications and expertise as outlined in Bureau of Labor. Be sure to check the specific job listing for detailed requirements and qualifications.
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What types of benefits are offered for Team Manager positions?

Benefits for Team Manager positions may include a list of benefits. These can vary from company to company, so it's important to review the specific job listing for details on benefits offered by the employer.
Are there any remote job opportunities for Team Manager?

Not all jobs have remote job opportunities available. However, nowadays, many companies offer remote work options. You can find remote job listings for Team Manager on Poland Jobs Expertini.
How can I improve my chances of getting hired for Team Manager?

To improve your chances of getting hired for Team Manager, consider improving your skills. Also, make sure to check your Resume/CV Score with our free Resume Scoring Tool. Additionally, it is worth noting that Poland Jobs Expertini has an in-built Ai Resume Scoring tool that will give you the matching score for each job based on your Resume/CV once it is uploaded. This can also help you align your Resume/CV according to the job requirements and enhance your skills if you fall short of them.

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